I need help with website support...

If you are having difficulties using any functions within this site, please consult the FAQs below for help. If you are still experiencing technical issues, please contact us via email xxxxx@shepellfgi.com with the following:

  1. Browser Information. Please include information about the browser you are using (e.g., Internet Explorer 6.0). For most browsers this information can be found by clicking on "Help" located in the browsers' menu bar and then clicking "About [insert browser name]." If you are using a Mac, this information can be found by clicking on the name of the browser displayed in the menu bar and then "About [insert browser name]."
  2. Platform Information. Please provide information about the device you are accessing this website from (e.g., PC, Mac, Smart Phone, etc.).
  3. Description of the Problem. Describe the problem you are experiencing in as much detail as possible. Feel free to attach screenshots of the issue in your email.


  1. What kind of Internet Browser do I need to use myLIFE?

    System Requirements:

    • Internet Explorer 7+
    • Mozilla Firefox 3.6+
    • Google Chrome 11+
    • Apple Safari 5+

    Other Requirements:

    • JavaScript must be enabled in your browser.
    • Minimum screen resolution: 1024 x 768